Terms & Conditions

1. Acceptance of Terms

By accessing and using the Superstar Shoes website (superstarshoes.net) and purchasing our products, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Company Information

Superstar Shoes is operated by:

• Business Name: Superstar Shoes LLC
• Address: 1247 Madison Avenue, New York, NY 10028, United States
• Email: [email protected]
• Phone: +1-212-555-0142

3. Product Information and Availability

3.1 Product Descriptions

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.

3.2 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In the event a product is unavailable after your order has been placed, we will notify you and provide a full refund.

3.3 Pricing

• All prices are displayed in USD and are subject to change without notice
• Prices include applicable taxes where required by law
• Special offers and promotions have specific terms and expiration dates
• We reserve the right to correct pricing errors, even after an order has been submitted

4. Orders and Payment

4.1 Order Process

When you place an order, you are making an offer to purchase the product(s) subject to these terms. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product information, or issues with your payment method.

4.2 Payment Methods

We accept the following payment methods:

• Visa and Mastercard credit/debit cards
• PayPal
• Other payment methods as displayed at checkout

4.3 Payment Security

All payment transactions are processed through secure, encrypted connections. We do not store your complete credit card information on our servers.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days. Processing time may be extended during peak seasons or promotional periods.

5.2 Shipping Methods

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: 1 business day

5.3 International Shipping

We currently ship to select international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 30 days of delivery for unworn items in original condition with all tags attached. Items must be returned in original packaging.

6.2 Return Process

1. Contact our customer service team to initiate a return
2. Receive return authorization and shipping label
3. Package items securely and ship using provided label
4. Refund will be processed within 5-7 business days after we receive the returned item

6.3 Exchanges

Exchanges for size or color are subject to availability. We recommend contacting customer service before shipping your exchange to confirm availability.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Superstar Shoes or its content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

8. User Conduct

When using our website and services, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the website
• Upload or transmit viruses or malicious code
• Interfere with the proper functioning of the website
• Impersonate any person or entity
• Collect or harvest information about other users

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

10. Warranties and Disclaimers

10.1 Product Warranties

Our products come with manufacturer warranties where applicable. Warranty terms vary by product and brand. We will assist with warranty claims but are not responsible for manufacturer warranty policies.

10.2 Disclaimer of Warranties

Except as expressly stated, we provide our website and products "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, Superstar Shoes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, regardless of the theory of liability.

Our total liability to you for any claim arising from or related to these terms or your use of our website shall not exceed the amount you paid for the specific product or service that gave rise to the claim.

12. Force Majeure

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.

Any disputes arising from these terms or your use of our website shall be resolved in the courts of New York County, New York.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.

We encourage you to review these terms periodically to stay informed of any updates.

15. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Superstar Shoes regarding your use of our website and services.