Shipping Information

We offer multiple shipping options to meet your timeline needs:

Shipping Method	Delivery Time	Cost	Tracking
Standard Shipping	5-7 Business Days	$9.99	✓ Included
Express Shipping	2-3 Business Days	$19.99	✓ Included
Overnight Express	1 Business Day	$39.99	✓ Priority Tracking
Free Standard	7-10 Business Days	FREE on orders $200+	✓ Included

We proudly ship Golden Goose Superstar sneakers to customers worldwide. Our international shipping covers over 100 countries.

International Delivery Times:

• Canada: 7-12 business days ($24.99)
• United Kingdom: 10-15 business days ($34.99)
• European Union: 12-18 business days ($39.99)
• Australia & New Zealand: 15-21 business days ($44.99)
• Asia Pacific: 12-20 business days ($42.99)
• Rest of World: 15-25 business days ($49.99)

Important International Notes:

• Customs duties and taxes are the responsibility of the customer
• Delivery times may vary during peak seasons or due to customs processing
• Some remote locations may require additional delivery time
• Restricted items cannot be shipped to certain countries

Our dedicated fulfillment team ensures every order is carefully processed and packaged:

Processing Timeline:

• Order Verification: 0-2 hours after payment confirmation
• Inventory Check: Real-time availability verification
• Quality Inspection: Every sneaker is individually inspected
• Premium Packaging: Secure packaging with branded materials
• Dispatch: Orders ship within 1-2 business days

Business Hours for Order Processing:

Monday - Friday: 9:00 AM - 8:00 PM EST
Saturday: 10:00 AM - 6:00 PM EST
Sunday: 11:00 AM - 5:00 PM EST

Orders placed after business hours will be processed the next business day.

Stay informed about your Golden Goose sneaker delivery with our comprehensive tracking system:

What You'll Receive:

• Order Confirmation: Immediate email with order details
• Processing Update: Notification when your order enters fulfillment
• Shipping Confirmation: Tracking number and carrier information
• Delivery Updates: Real-time status updates via email/SMS
• Delivery Confirmation: Photo confirmation upon delivery

Tracking Methods:

• Direct carrier tracking (UPS, FedEx, DHL)
• Our customer portal with enhanced details
• Mobile app notifications
• SMS alerts for key milestones

We offer flexible delivery options to ensure your sneakers arrive when and where it's convenient for you:

Delivery Options:

• Standard Home Delivery: Direct to your doorstep
• Signature Required: Secure delivery requiring signature
• Authorized Release: Safe drop-off at designated location
• Hold for Pickup: Collect from carrier facility
• Weekend Delivery: Saturday delivery available (+$15)

Special Services:

• White Glove Service: Premium handling and delivery (+$25)
• Delivery Appointments: Schedule specific delivery windows
• Corporate Delivery: Business address delivery with special handling
• Gift Services: Special packaging and gift messages

Delivery Restrictions:

For security reasons, we cannot deliver to:

• PO Boxes or mail forwarding services
• Military APO/FPO addresses (contact us for alternatives)
• Freight forwarders or package consolidation services
• Addresses flagged by our security system

While we strive for perfect delivery experiences, sometimes unforeseen circumstances may affect your shipment:

Common Delay Causes:

• Weather-related disruptions
• Peak season volume (holidays, sales events)
• International customs processing
• Incorrect or incomplete shipping addresses
• Carrier operational delays

What We Do About Delays:

• Proactive Communication: We notify you immediately of any delays
• Alternative Solutions: Expedited replacement shipping when possible
• Compensation: Shipping refunds for significant delays on our end
• Priority Handling: Delayed orders receive priority status

Lost or Damaged Packages:

If your Golden Goose sneakers arrive damaged or don't arrive at all:

• Contact us immediately with your order number
• We'll initiate a carrier investigation
• Replacement orders ship within 24-48 hours
• Full refund available if replacement isn't possible
• No cost to you for shipping or replacement