Refund & Returns Policy

30 Days to Return or Exchange

Free returns and exchanges within 30 days of purchase

Return Policy Overview

At Superstar Shoes, we stand behind the quality of our Golden Goose Superstar sneakers. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a comprehensive 30-day return and exchange policy.

                    ✓ Quick Summary
                    30-day return window from delivery date
Free return shipping on all orders
Full refund to original payment method
Easy online return process

                

Eligible Items for Return

We accept returns on all Golden Goose Superstar sneakers and accessories purchased from superstarshoes.net, provided they meet the following conditions:

Items must be returned within 30 days of the original delivery date
Shoes must be in original, unworn condition
All original packaging, boxes, and accessories must be included
Items must not show signs of wear, damage, or alteration
Original purchase receipt or order number must be provided

Non-Returnable Items

The following items cannot be returned for hygiene and quality reasons:

Shoes that have been worn outdoors
Items damaged by misuse or normal wear
Customized or personalized sneakers
Items purchased with promotional codes over 60 days ago

How to Initiate a Return

Starting your return is simple and convenient:

Contact Our Team: Email us at [email protected] with your order number and reason for return
Receive Return Authorization: We'll send you a prepaid return shipping label and return authorization number
Package Your Items: Place items in original packaging with all accessories and documentation
Ship Your Return: Attach the prepaid label and drop off at any authorized shipping location
Track Your Return: Use the tracking number provided to monitor your return shipment

💡 Pro Tip

Keep your return tracking number until you receive confirmation that your refund has been processed. This helps us locate your package quickly if needed.

Refund Processing

We process refunds as quickly as possible to get your money back in your hands:

Refund Timeline

Processing Time: 2-3 business days after we receive your return
Credit Card Refunds: 3-7 business days to appear on your statement
PayPal Refunds: 1-3 business days to appear in your account
Bank Transfer Refunds: 5-10 business days depending on your bank

Refund Method

All refunds are processed using the same payment method used for the original purchase. We cannot process refunds to different credit cards or payment methods for security reasons.

Partial Refunds

In some cases, partial refunds may be issued for items that show minor signs of wear or are missing original packaging. We'll always contact you before processing a partial refund to get your approval.

Exchange Policy

Need a different size or style? Our exchange process makes it easy:

Size Exchanges

We offer free size exchanges on all Golden Goose Superstar sneakers within 30 days of purchase. Simply follow our return process and indicate you'd like an exchange instead of a refund.

Style Exchanges

Want to try a different colorway or model? We can exchange your unworn sneakers for any item of equal or lesser value. If the new item costs more, you'll just pay the difference.

Exchange Processing Time

Same model size exchange: 3-5 business days
Different model exchange: 5-7 business days
Out of stock items: We'll notify you of alternatives or process a refund

International Returns

We welcome customers worldwide and offer international return services:

Return Shipping: International return shipping is free for orders over $300
Customs and Duties: Original customs duties are non-refundable
Processing Time: Allow additional 5-10 business days for international returns
Currency: Refunds processed in the original purchase currency

Damaged or Defective Items

We carefully inspect all sneakers before shipping, but if you receive a damaged or defective item:

Contact us immediately at [email protected]
Provide photos of the damage or defect
Include your order number and description of the issue

We'll arrange for immediate replacement or full refund, including any shipping costs. Manufacturing defects are covered under our warranty policy and will be replaced at no cost to you.

Gift Returns

Received Golden Goose sneakers as a gift? No problem:

Gift recipients can return items without the original receipt
Refunds for gift returns will be issued as store credit
Store credit never expires and can be used on any future purchase
Gift purchases can be exchanged for different sizes or styles

Return Shipping

We make returns as convenient as possible:

Free Return Shipping

All US returns include prepaid shipping labels
No need to pay out of pocket for return shipping
Multiple carrier options available (UPS, FedEx, USPS)

Package Requirements

Use original shoe box when possible
Include all original packaging materials
Secure packaging to prevent damage during transit
Include printed return authorization form